Position Title: Collection Agent (Full-time and Part-time, PM shifts available)
Location: McAllen, Texas
The McAllen Operations team is looking for talented, self-motivated individuals who have a desire for success! We provide paid training for individuals with the qualifications and skill set necessary to perform well in this position.
Job Duties: Communicate with consumers using company and client required scripts. Resolve accounts by discussing options, developing a solution and negotiating terms for payment. Demonstrate effective listening skills and analytical techniques through proper review of previous actions, follow-ups. Document all contact attempts including messages left, no answer and conversations in the required systems. Avoid legal challenges by complying with regulatory, company and client requirements.
Requirements:- A HS Diploma or GED required.
- Minimum 1 year of customer service or call center related experience.
- Ability to communicate clearly and succinctly, utilizing proper grammar and telephone etiquette.
- Must be proficient in computers/keyboarding.
- The ideal candidate is highly motivated. Strong communications skills,
- Ability to negotiate preferred.
- Ability to compute basic math calculations using addition, subtraction, multiplication, division, and percentages.
- PC and keyboarding experience required.
- A Background Check if required for this position.
Additional Information About This Position:
This is a non-exempt position that includes a base rate plus bonus opportunity. The position offers medical, dental, vision benefits and 401(k) participation upon eligibility. Multiple shifts are available. Evening shifts available for those attending school.Company Description:
Penncro Associates, Inc. is a leading provider of accounts receivable management services for Fortune 500 companies as well as the top servicers in the banking, credit card, mortgage, utility and auto industries. Penncro was established in 1982, its corporate headquarters is located in Pennsylvania and its McAllen call center has been open since 2004. Penncro Associates, Inc. is an Equal Opportunity Employer. Call Today! 956-994-9975Position Title: Dialer Technician (Day Shift)
Location: McAllen, Texas
The Dialer Technician works with the dialer team, Corporate Dialer Manager and Operations Manager to coordinate daily dialer strategies to maximize collection efforts.
Job Duties: Coordinate daily call missions as assigned. Monitor agent activity by ensuring agent efficiency while online. Gather and analyze information from various sources to forecast call volumes and report information to designated departments as assigned. Continuously monitor results and analyze data for trends. Make recommendations for future strategies.
Requirements:- HS Diploma or GED required. Some college coursework preferred.
- Understanding of predictive dialers
- Experience working within parameters of compliance and regulatory requirements.
- Data gathering, interpretation and reporting experience.
- Microsoft Office product experience (Excel, Outlook).
- Must be detail-oriented and possess good organizational skills
- Ability to handle multiple tasks and effectively prioritize workload.
Additional Information About This Position:
This is a non-exempt position. The position offers medical, dental, vision benefits and 401(k) participation upon eligibility. The current opening is for a day shift position.Company Description:
Penncro Associates, Inc. is a leading provider of accounts receivable management services for Fortune 500 companies as well as the top servicers in the banking, credit card, mortgage, utility and auto industries. Penncro was established in 1982, its corporate headquarters is located in Pennsylvania and its McAllen call center has been open since 2004. Penncro Associates, Inc. is an Equal Opportunity Employer. Call Today! 956-994-9975